Return Policy

At HoodExpress, we want our customers to make fully informed decisions before purchasing their commercial kitchen exhaust hoods and restaurant hood systems. Because our products are built to order and custom manufactured, our return policy is that all sales are final.

 Final Sale Return Policy

• Hoods are custom-made to your exact specifications, meaning they cannot be returned or exchanged once the order is placed.
• No chargebacks will be accepted under any circumstances.
• All sales are non-transferable and cannot be reassigned to another customer.

Why All Sales Are Final

Each hood system we manufacture is designed to meet your kitchen’s layout, local code requirements, and ventilation needs. This level of customization ensures a proper fit and compliance but makes it impossible to resell or repurpose. For this reason, returns are not an option.

Damaged or Incorrect Shipments

While we cannot accept returns, we do stand behind the quality of our products. If your hood arrives damaged during shipping or if there is a manufacturing defect, please:

1. Inspect the shipment immediately upon delivery.
2. Note any visible damage on the freight carrier’s paperwork.
3. Contact us within 48 hours through our Contact Page details.

We will work directly with the shipping provider or manufacturer to resolve the issue quickly.

Important Notes

• All freight and shipping must be received by someone with authority to sign off at delivery.
• For guidance on freight receiving best practices, see this freight handling resource.
• For more details about how our products are shipped, review our  .

Customer Responsibility

By placing an order with HoodExpress, you confirm that:

• All measurements, specifications, and code requirements provided are accurate.
• You understand that hoods are custom-built and non-returnable.
• You have reviewed the order carefully before confirming.